Refund policy
Returns & Refunds
We accept returns within 30 days of delivery.
To be eligible, items must be unused, in original condition, and in original packaging with proof of purchase.
To start a return, contact us at fasupport@federico.edu.
If your return is approved, you’ll receive instructions on how and where to send your item. Returns sent without prior approval will not be accepted.
Return address:
1515 Sports Drive
Sacramento, CA 95834
Damaged or Incorrect Items
Inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
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Personal care products
Exchanges
To exchange an item, return the original item and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we’ll notify you if your refund is approved.
If approved, refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed after approval, contact us at fasupport@federico.edu.